Avalon Health, a health-tech startup launched in 2022, is helping private clinics work faster and better by using artificial intelligence (AI) to handle everyday tasks.
Zimbabwe faces a severe shortage of doctors, with only two doctors available for every 100,000 people—far below the World Health Organization’s standard of one doctor per 1,000 people. The country’s public healthcare system struggles with delays, outdated paper records, and staff juggling roles between public and private clinics.
Avalon Health’s AI platform helps doctors and clinics by scheduling appointments, managing patient records, processing billing, and converting spoken words into written documents. This means doctors spend less time on paperwork and more time with patients.
According to founder Panashe Madzudzo, doctors used to see only 12 to 15 patients a day because of time-consuming tasks. Now, thanks to Avalon’s platform, they can see up to 40 patients daily. Patients also spend less time waiting—wait times have dropped from 45 minutes to just 20 minutes. Some clinics have also reported a 25–40% boost in overall efficiency.
Madzudzo said the system is easy to use, especially for larger clinics with high staff turnover. “Our AI lets staff talk to the system like a person. It understands and completes the task,” he explained.
Zimbabwe is home to many languages, with Shona spoken by 75%, Ndebele by 17%, and English by 89% of the population. While English is the official language, most people use Shona or Ndebele in everyday life—especially when talking with their doctors.
AI platforms often struggle to understand local African languages. While Avalon’s system already translates English with 99% accuracy, it still needs to get better at understanding Shona and Ndebele. Right now, the system is 75% accurate in those two languages.
“We’re training our AI to do better in local languages like Shona and Ndebele,” said Madzudzo. “We also plan to add Zulu and Tswana to help our users in South Africa.
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