Drivers Question Earnings as Bolt Clarifies Fees

Ride-hailing conversations in Nigeria have intensified in recent weeks, especially as drivers continue to question how much they earn after each trip. As criticism grew louder, Bolt stepped forward to explain why its commission model should be viewed in full rather than in fragments. The company said the debate must be grounded in facts, not assumptions.

During a briefing with journalists in Lagos, Bolt shared a breakdown of a typical ₦5,000 fare. According to the company, drivers take home more than 75 per cent of the total amount. 

The balance covers its commission as well as mandatory deductions such as VAT and required government charges. Bolt noted that its commission funds several behind-the-scenes functions that passengers and drivers rely on daily. These include safety tools, insurance support, customer services and continuous app development. The company said these elements ensure that riders enjoy consistent demand and drivers receive steady trip requests.

Bolt’s leadership added that the meeting was not a reaction to any specific protest. Instead, it wanted to provide clarity early so misinformation does not spread unchecked. Weyinmi Aghadiuno, the company’s Head of Regulatory & Policy Africa, emphasised that analysing commissions alone presents an incomplete picture. She explained that the entire ecosystem depends on technology investment, safety systems and efforts that encourage more passengers to book rides over time. “Sustainable ride-hailing is not about commissions in isolation,” she said. “It is about ensuring that drivers can earn consistently, passengers can access affordable and reliable transport, and cities can depend on safe, well-functioning mobility systems.”

Although public concern continues, Bolt insisted that its marketplace model is designed for long-term stability. It restated its commitment to working with drivers, riders and regulators across Nigeria. The company stressed that transparency, stronger communication and shared responsibility will be essential for a resilient mobility sector.

Many drivers argue that rising fuel costs and tough economic pressures make every deduction more visible. Because of this, questions surrounding pricing and fair earnings have become louder. Yet Bolt believes that broader context will help both sides understand how each ride is structured. The company said it will continue to release more details as needed.