Kenya’s Internet market is facing a rising challenge as unlicensed Internet Service Providers (ISPs) enter the scene. These unauthorised operators are capitalising on the surging demand for Internet services fuelled by remote work and the booming eCommerce sector.
Operating through licence-free frequency bands — originally intended for medical and industrial use — these rogue ISPs bypass regulations to offer low-cost services in underserved neighbourhoods and towns. However, while their prices may seem appealing, their networks often lack the capacity for wide coverage, leading to unreliable service.
The Communications Authority of Kenya (CA) which was last in the news when it suspended the services of Telegram temporarily in the country, has expressed concern about this trend, highlighting the impact of subpar services on consumers. Although these unlicensed providers might be filling coverage gaps, their activities are raising red flags in terms of quality and market fairness.
Major Players and Growing Competition
Kenya’s Internet market is still dominated by established giants like Safaricom, Jamii Telecommunications, and Zuku. However, newer players such as Vilcom, Poa Internet, and Vijiji Connect are disrupting the space with affordable packages, though they too sometimes struggle with service consistency.
Adding to the mix is Starlink, SpaceX’s satellite-based Internet service, which launched in Kenya in 2023. Starlink has quickly amassed thousands of users with its promise of fast, reliable Internet in even the most remote locations. Its presence has intensified competition, pushing all providers to adapt to the rapidly changing landscape.
Regulatory Oversight
The CA is closely monitoring the situation to ensure market stability and protect consumers. While demand for Internet access continues to grow across Kenya, regulators face the delicate task of balancing innovation and competition with the need to uphold service quality.
