FCCPC Recovers Over N10bn For Consumers After Complaints

The Federal Competition and Consumer Protection Commission (FCCPC) has disclosed that more than ₦10 billion was recovered for Nigerians who lodged complaints against banks, fintech firms, and service providers.

The Commission explained that the recoveries followed complaints resolved between March and August 2025. These were recorded across its complaint platforms and reflected disputes ranging from unfair charges to unauthorised deductions.

Banking, Fintech Lead Consumer Complaints

According to FCCPC data, banking topped the list with 3,173 complaints, while fast-moving consumer goods (FMCG) followed closely with 1,543. Fintech recorded 1,442 complaints, while electricity providers accounted for 458. Other key sectors included e-commerce, telecommunications, aviation, and road transport.

The report noted that 9,091 cases were resolved during the five-month period. FCCPC added that the total value of recovered funds highlights the financial strain borne by consumers when businesses fail to act responsibly.

In his reaction, FCCPC’s Executive Vice Chairman, Mr. Tunji Bello, emphasised that the numbers revealed more than figures. “These numbers are not just statistics; they tell the story of consumer frustration, and the daily challenges Nigerians face in essential services. However, the FCCPC is determined to hold businesses accountable, ensure compliance with the FCCPA, and promote fair market practices that protect the welfare of all consumers,” he said.

Why It Matters

The Commission stressed that complaints stemmed from unfair billing, deceptive marketing, poor disclosure, and failures in service delivery. These, it warned, undermine trust in Nigeria’s financial and service systems.

Governor Babajide Sanwo-Olu, who recently championed consumer rights during the Lagos leg of GITEX Nigeria 2025, has also called for greater accountability across digital and financial markets. His alignment with FCCPC’s stance underscores growing pressure on service providers to treat Nigerians fairly.