Qme Secures $3M to Transform Customer Service in Africa

Qme, a fast-growing tech startup, has raised $3 million in fresh funding to enhance its AI-driven customer service solutions across Africa. The company aims to eliminate inefficiencies in queuing systems and appointment scheduling, which have long plagued sectors like healthcare, banking, and government services.

In many regions, particularly in the Middle East and North Africa (MENA), customers waste significant amounts of time in poorly managed queues. Reports indicate that individuals spend an average of six months of their lives waiting in line. Meanwhile, 92% of appointments are still scheduled over the phone, leading to a 31% no-show rate—an issue that drastically impacts operational efficiency.

Since launching commercially in 2023, Qme has made impressive strides. The company has already served over 100,000 users, successfully reducing average waiting times from 116 minutes to just 14. Additionally, its digital queuing system has cut phone booking no-show rates to below 1% and saved an estimated 50,000 square metres of paper by replacing traditional, paper-based systems.

AHOY Partnership Fuels Qme’s Expansion

Qme’s latest investment coincides with its participation in AHOY’s Startup Builder Initiative. The programme is set to empower 10,000 entrepreneurs and support 30,000 software developers in the MENA region by 2030. AHOY, known for its expertise in logistics, aviation, and smart city infrastructure, will provide Qme with access to cutting-edge technology and industry insights.

Maged Negm, CEO and Co-Founder of Qme, expressed his enthusiasm for the partnership: “This investment allows us to refine our AI-driven solutions and optimise movement in real-world scenarios. AHOY’s operational excellence and tech capabilities will be invaluable in scaling Qme’s services across dynamic markets.”

With this funding, Qme plans to expand its operations further, improve its technology stack, and build deeper strategic partnerships. The ultimate goal? To redefine how businesses and governments interact with customers, eliminating inefficiencies and delivering a seamless service experience.

This investment not only accelerates Qme’s growth but also represents a collaborative push towards a more efficient, AI-powered customer service landscape in Africa.